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Saint Louis News - "All the news that is Saint Louis"
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  Patients' Medical Information to be Used for MarketingGov Holden Promotes Technology At Festus Elementary SchoolSmall Towns and Villages Appeal to US TravelersWestin St. Louis Opens at Cupples Station ComplexLamkin Will Succeed Joyner-Kerseeas Sports Commission Chair American Airlines Announces TWA Buyout |
Enterprise Ranks Highest in Customer Satisfaction for Leisure Rentals ST. LOUIS, (SLFP.com), APRIL 10, 2001 - Renting a car at or near an airport is one travel experience that continues to improve, according to the new J.D. Power and Associates 2001 Domestic Airport Rental Car Customer Satisfaction Study(SM) report. Competition to retain automobile rental customers has produced a steady stream of innovation and new services from the leading rental car agencies. The study was expanded in 2001 to provide distinction between business and leisure customers. Avis tied with National for the overall highest ranking among business rentals and Enterprise Rent-A-Car's ranks highest among leisure rentals. Enterprise Rent-A-Car, headquartered in St. Louis, ranks highest among leisure rentals by earning the highest scores in four out of the five factors that comprise overall customer satisfaction: pick-up process, rates/values, return process and reservation process. Enterprise Rent-A-Car's fleet of 600,000 vehicles represents 3.6 percent of the total number of cars and light trucks built and/or sold in the U.S. in 2000. National follows Enterprise Rent-A-Car among leisure renters and performs very well in the measures that address the performance, cleanliness and features of the vehicles. Avis also demonstrated strong performance in the reservation process, while Hertz and Alamo performed particularly well in the return process, according to business renters. "Competition in the rental car field has produced five straight years of increasing customer satisfaction," said Michael Taylor, director of travel services at J.D. Power and Associates. "The 2001 results reflect even fiercer competition to attract and retain renters. Rankings among the companies is tightly grouped, especially on the business side. Avis and National managed to edge out Alamo, Hertz and Budget due to a slight advantage in the critical passenger pick up process." The study, now in its sixth year, is based on more than 2,900 evaluations from a random national sample of rental car customers who picked up or returned their rental cars to locations at or near airports. Eight major rental car companies were included in the study: Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National and Thrifty. Dollar, Enterprise and Thrifty were not included in the business-rental ranking due to insufficient sample.  American General to Meet With AIG HOUSTON, (BUSINESS WIRE), APRIL 10, 2001 - American General, headquartered in Houston, has announced that its board of directors has directed American General's management and advisors to meet with representatives of American International Group, Inc. concerning AIG's offer to acquire the company. After a review of currently available information and consultation with its advisors, American General's board determined that AIG's offer would reasonably be expected to result in a "Superior Proposal" for American General's shareholders, as defined in American General's merger agreement with Prudential plc dated March 11, 2001. American General's board further determined, after consultation with outside legal counsel, that failure to pursue this matter would be inconsistent with its fiduciary duties under applicable law. American General's board will take the necessary steps to more fully inform itself so as to continue to best serve American General's shareholders. American General emphasized that its board has reached no conclusion and cannot at this time offer assurance that AIG's offer will, in fact, result in a "Superior Proposal." American General noted that its merger agreement with Prudential plc remains in full force and effect.
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