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Offsite Workers Feel Less Connected With Employers
ST. LOUIS, (SLFP.com), October 9, 2005 - Many employees jump at the chance to work from home to avoid traffic-filled commutes and have the freedom to make their own schedule. However, would-be offsite employees often don't consider the downside of being away from the office. A recent Maritz(R) Poll highlights one disadvantage -- the amount of recognition and praise that management provides employees working offsite.
The study found that 42 percent of offsite employees and 32 percent of onsite employees believe that employees who work onsite get more recognition than those who work offsite, suggesting that other performance support elements such as professional development can also be a challenge for offsite employees.
About one in 10 survey participants work out of their homes, confirming that offsite workers are a significant and growing segment of the workforce. Offsite employees also aren't particularly loyal to one company. The study found that 43 percent of offsite employees would be very to extremely likely to leave their current company if they found a similar job function and compensation.
The study also found that 71 percent of offsite employees found intangible rewards, like praise or recognition, very to extremely important. However, only 40 percent of offsite employees' supervisors frequently say "thank you" for a job well done while 24 percent of their supervisors seldom or never say "thank you." While this is consistent with onsite employees, it demonstrates the widespread value employee recognition programs can have as retention and motivation tools for all employees.
"There are inherent challenges in communicating with employees who work remotely, and therefore, also in the frequency managers congratulate, thank and recognize these employees. Offsite employees also work independently; so, often their work progress and successes, as well as the need for improvement programs or opportunities for professional development, are not as readily seen by management," said Jane Herod, president of Maritz Incentives. "That's why it's important to develop a comprehensive plan to address the unique needs of offsite employees."
- Make Recognition Easy -- Develop an online tool with eye-catching e-
cards and certificates that can easily be customized and sent to
offsite employees.
- Develop Creative Communication Techniques -- Periodically consider
unusual ways to communicate praise. The extra creativity put into the
effort will make a lasting impression.
- Measure Customer Satisfaction -- Results can be used to support
coaching and development activities to address specific needs and
reward desirable behavior.
- Build in Some Onsite Time -- Invite remote employees to key onsite
meetings, which will provide an opportunity to recognize offsite
employees' contributions, as well as evaluate any areas for
improvement.
- Provide Skill, Knowledge and Professional Development -- One size does
not fit all when it comes to learning. While Web-based learning
provides an efficient solution, onsite, classroom sessions demonstrate
management's commitment and provide employees undivided, uninterrupted
attention.
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